London Gatwick Airport has extensively adopted the use of self-service bag drops (SSBD) at check-in and recently identified the need for hybrid counters that offer both traditional manned passenger check-in and self-service options.
Gatwick Airport Limited enlisted furniture specialists Gate Technologies AF Ltd to work in collaboration with their SSBD supplier Materna IPS to devise a hybrid solution that combined both check-in methods whilst retaining the unique counter style that GT AF had previously developed for the airport
GT AF worked closely with Materna IPS to create a design that would perfectly integrate their state-of-the-art passenger handling system. The process started with modelling in 3D, leading to the construction of a finished material prototype. After stakeholder comment, the next step was to supply and install 4 units as a trial in Gatwick’s North Terminal. Following a successful test period, the units are now in use by Canadian airline Air Transat.
The Gatwick hybrid is a completely bespoke unit, designed as a freestanding console that is incorporated into a modified standard desk.